Frequently Asked Questions

To place an order, browse our products, select your preferred item, choose available options such as size when applicable, add the product to your cart, and complete checkout with your payment and shipping information.

If you need to make changes to your order, please contact us as soon as possible. We will try to assist with requests before the order enters processing. Once an order has been processed or shipped, changes may no longer be possible.

Cancellation requests may be accepted if the order has not started processing. Because our team works quickly to prepare orders, cancellations cannot always be guaranteed after fulfillment has begun.

After completing checkout, customers receive order confirmation information through the email provided during purchase. Please review this information carefully and contact us if any details appear incorrect.

Orders are typically processed within 1 business day after payment confirmation.

Estimated transit time is 2–6 business days after processing. Total delivery time may vary depending on destination, carrier operations, and other circumstances.

Eastellum offers shipping at a flat rate of $6.99.

Orders may be delivered through trusted carriers including USPS, UPS, and FedEx depending on shipping requirements and availability.

The order cut-off time is 5:00 PM (EST), Monday through Friday. Orders placed after this time may begin processing on the next business day.

Yes. Once your order has shipped, tracking details will be provided through the email address used during checkout.

Eligible items may be returned within 30 days of delivery. Products must be unused, unworn, unwashed, and returned in their original condition.

Approved refunds are processed within 10 business days after the returned item has been received and reviewed.

Refunds are issued through the original payment method used during checkout.

If your order arrives damaged, please contact our support team as soon as possible and provide details about the issue along with supporting images when available.

If you receive an incorrect product, please contact us with your order information so our team can review the issue and provide assistance.

We recommend reviewing product measurements and available sizing information before placing your order. If you need help selecting a size, our support team can assist.

For the best results, customers should follow the care instructions provided with the product. Proper care helps maintain fabric quality and appearance.

We make every effort to display products accurately. However, colors may appear slightly different depending on screen settings, device displays, and lighting conditions.

Customers may complete purchases according to the checkout options available on our website. Account availability may depend on website settings and features.

Product availability may change depending on inventory levels and customer demand. We recommend checking back regularly for updates.

Customers may choose to receive marketing communications and product updates when available.