Return & Refund Policy

Introduction

Our goal is to make every purchase experience smooth from the moment you place your order until you receive your item. While we carefully prepare and inspect each shipment before it leaves our facility, we understand that customers may occasionally need to return an item.

Eastellum accepts eligible returns within 30 days of delivery. Customers are encouraged to review the conditions below to ensure their return request can be processed successfully.

This policy applies to purchases of our apparel collections, including T-shirts, hoodies, and sweaters purchased through our online store.

Eligibility

To qualify for a return, your request must meet the following requirements:

Returns that do not meet these requirements may not be accepted. We recommend contacting our support team before sending any item back to ensure your return request is properly reviewed.

Return Conditions

To help maintain product quality and ensure a smooth return process, returned merchandise must follow these conditions:

• The item must be in the same condition as when received.
• The product must not show signs of wear, washing, alterations, or damage.
• All original tags and packaging should remain attached when possible.
• The return package must include the approved return information provided by our support team.

Items returned without prior communication may experience delays during processing.

Non-returnable Items

Certain items may not qualify for return due to product condition, hygiene considerations, or customer use. Non-returnable situations may include:

• Items that have been worn, washed, or altered.
• Products damaged after delivery due to customer handling.
• Items returned without contacting customer support first.
• Returns submitted after the 30-day return window.

If you are unsure whether your item qualifies for return, please contact our support team before shipping the product back.

Return Process

To request a return, please follow these steps:

Step	Description
Step 1	Contact our support team with your order details and reason for the return request.
Step 2	Wait for return instructions and confirmation before sending the item back.
Step 3	Package the item securely to prevent damage during transportation.
Step 4	Send the package using the provided return instructions.
Step 5	Wait for inspection and refund processing after the returned item arrives.

Please do not send returns to any address without first receiving return instructions from our support team.

Inspection

Once your returned item arrives, our team will inspect the product to confirm that it meets the return conditions outlined in this policy.

The inspection process helps us verify that the item is unused, complete, and eligible for refund processing.

If the returned product does not meet the required conditions, we may be unable to approve the refund. In such cases, our team will contact you with additional information.

Refund Timeline

After your return has been received and approved, refunds are generally processed within 10 business days.

The exact time for funds to appear in your account may vary depending on your payment provider and financial institution.

Stage	Estimated Timeline
Return Review	After returned item is received
Refund Processing	Within 10 business days after approval
Bank Processing Time	Depends on payment provider

Refund Method

Approved refunds will be issued using the original payment method used during checkout.

Currently, Eastellum accepts payments through:

• PayPal

Customers should ensure their payment account information remains active so that refunds can be completed successfully.

Late Refunds

If you have not received your refund after the expected processing period, please check the following:

• Confirm your payment account has been reviewed.
• Check with your payment provider for pending transactions.
• Review your account activity for recent refund updates.

If you have completed these steps and still have not received your refund, please contact our support team for further assistance.

Damaged Items

We carefully package every order, but unexpected damage may occasionally occur during transportation. If your item arrives damaged, please contact us as soon as possible after delivery.

To help us review the issue efficiently, please provide:

• Your order information.
• A description of the damage.
• Clear photos of the damaged item and packaging.

Our team will review the information and provide the appropriate solution based on the situation.

Wrong Items

If you receive an incorrect product, incorrect size, or an item different from what you ordered, please contact our support team promptly.

Please include your order details and photos of the received item so we can verify the issue and assist with the next steps.

We will work to resolve incorrect order issues as quickly as possible.

Exchanges

We understand that customers may sometimes need a different size or replacement item. Exchange requests may be reviewed depending on product availability and return eligibility.

If you would like to request an exchange, please contact our support team before returning your item. Our team will provide guidance based on your specific order.

Exchange availability depends on current inventory levels and product condition after inspection.

Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or any other order concerns, our customer support team is available to assist you.

We appreciate your trust in Eastellum and are committed to providing a reliable shopping experience with helpful support throughout every step of your order journey.