Shipping Policy

Introduction

At Eastellum, we believe that reliable shipping is an important part of the shopping experience. Whether you're purchasing a comfortable T-shirt, a warm hoodie, or a timeless sweater, our goal is to prepare every order accurately and provide transparent shipping information throughout the delivery process.

All orders are carefully reviewed, packed, and dispatched by our fulfillment team during normal business operations. Estimated delivery dates are provided as guidelines and begin after an order has completed processing.

Order Processing

Once processing has been completed, your package is transferred to one of our shipping partners for delivery. Shipping times begin only after the processing stage has finished.

Shipping Time

Most customers receive their orders within the estimated delivery window listed below. While we strive to ship every package as quickly as possible, actual arrival dates may vary depending on carrier operations, weather conditions, regional demand, or other unforeseen circumstances.

Shipping Cost

Delivery Time

Please remember that estimated delivery dates are not guaranteed and may occasionally vary depending on the destination and carrier performance.

Cut-off Time

Orders placed before 5:00 PM (EST), Monday through Friday, begin processing on the same business day whenever possible.

Orders submitted after the daily cut-off time, on weekends, or during business closures will enter processing on the following business day.

Shipping Carriers

To provide dependable delivery throughout the United States, we work with established national shipping providers, including:

• USPS
• UPS
• FedEx

The carrier assigned to your shipment is selected according to destination, package size, routing efficiency, and operational availability.

Tracking Orders

Once your order has been shipped, a shipping confirmation email containing your tracking information will be sent to the email address provided during checkout.

Tracking updates are supplied directly by the shipping carrier. It may take up to 24–48 hours after shipment before the first tracking event becomes visible online.

If tracking appears inactive immediately after receiving your confirmation email, please allow additional time for the carrier's system to refresh.

Delivery Delays

Although most shipments arrive within the estimated timeframe, certain events beyond our control can occasionally affect transportation schedules. Examples include:

• Severe weather conditions.
• High seasonal shipping volume.
• Carrier operational delays.
• Unexpected transportation disruptions.
• Remote delivery locations.

Should a delay occur, we recommend monitoring your tracking updates first, as carriers usually provide the most current delivery information.

Lost Packages

If your package appears lost in transit or tracking has not updated for an extended period, please contact our support team. We will work with the shipping carrier to investigate the shipment and determine the appropriate next steps.

Investigations may require several business days depending on the carrier's internal procedures.

Incorrect Address

Please ensure your shipping address is complete and accurate before submitting your order.

Eastellum cannot be responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated shipping information supplied during checkout.

If you notice an address error immediately after placing your order, contact us as quickly as possible. While we will gladly attempt to update your shipping information, address modifications cannot be guaranteed once order processing has begun.

Returned Packages

Packages that cannot be delivered may be returned by the carrier for reasons such as:

• Incorrect address information.
• Repeated unsuccessful delivery attempts.
• Unclaimed shipments.
• Address deemed undeliverable by the carrier.

If a package is returned, our support team will contact you to discuss available reshipment options once the shipment has been received back by our fulfillment center.

Damaged Deliveries

Every shipment is packaged carefully to reduce the risk of transit damage. If your package arrives visibly damaged, please inspect the contents immediately after delivery.

If any product has been damaged during transportation, please contact our support team promptly and include photographs showing:

• The shipping box.
• The shipping label.
• The damaged product.
• Any damaged internal packaging.

Providing clear photos allows us to review the situation more efficiently and assist you as quickly as possible.

International Shipping

Order Changes

If you need to update your shipping address or request another order adjustment, please contact us immediately after placing your order.

Because our fulfillment team begins processing orders quickly, requests submitted after processing has started may no longer be possible.

Order Cancellation

Orders may only be cancelled before fulfillment begins. Once an order has entered processing or has been shipped, cancellation requests cannot be guaranteed.

If cancellation is no longer possible, our customer support team will gladly explain any available options once the shipment has been delivered.

Contact Us

If you have any questions regarding shipping, delivery updates, order tracking, address corrections, or transportation concerns, our support team is happy to assist.

We appreciate your trust in Eastellum and remain committed to providing dependable shipping, transparent communication, and responsive customer support from checkout through final delivery.