Privacy Policy

Information We Collect

When you visit Eastellum or complete a purchase, we may collect certain information necessary to provide products, process orders, improve our services, and communicate with customers.

We only collect information that is necessary to provide a better shopping experience and support our customers effectively.

How We Use Information

The information we collect may be used for several purposes related to operating our online store and improving customer service.

• Processing and fulfilling customer orders.
• Sending order confirmations, shipping updates, and important service messages.
• Responding to customer questions and support requests.
• Improving website functionality, product offerings, and shopping experiences.
• Preventing fraudulent activity and protecting the security of our website.
• Understanding customer preferences to improve our services.

We use customer information responsibly and only for purposes connected with providing and improving our services.

Cookies

Eastellum uses cookies and similar technologies to help provide a smoother browsing experience. Cookies are small data files stored on your device that allow websites to remember certain information about your visit.

Cookies may help us:

• Remember shopping preferences.
• Understand how visitors interact with our website.
• Improve website speed, navigation, and functionality.
• Provide a more personalized shopping experience.

You may adjust your browser settings to manage or disable cookies. However, some website features may not function properly if cookies are restricted.

Marketing Communications

From time to time, Eastellum may send promotional messages, product updates, or special offers to customers who choose to receive marketing communications.

You may stop receiving marketing messages at any time by following the unsubscribe instructions included in promotional communications or by contacting our support team.

Even if you choose not to receive promotional messages, we may still send important service-related communications regarding orders, payments, or account activity.

Payment Information

Payment security is an important part of our customer experience. When you complete a purchase, payment information is handled through secure payment processing services.

Eastellum does not directly store complete payment card details. Payment information is processed through trusted payment providers designed to handle transaction information securely.

We currently accept:

• PayPal

Customers should always ensure their payment account information remains accurate and protected.

Security

We take reasonable steps to protect customer information from unauthorized access, misuse, alteration, or disclosure.

While we work hard to protect customer information, no online system can guarantee complete security. Customers are encouraged to use strong passwords and protect their account information.

Data Retention

We retain customer information only for as long as necessary to provide services, maintain business records, resolve customer concerns, and improve our operations.

The length of time information is stored may depend on factors such as:

• The purpose for which the information was collected.
• Customer service requirements.
• Transaction history and business needs.
• Security and operational considerations.

When information is no longer needed, we take appropriate steps to remove or securely manage it.

Third-party Services

Eastellum may use third-party services to support different parts of our online operations, including payment processing, website functionality, analytics, and order fulfillment.

These service providers may process information only as needed to perform their specific services.

Examples of third-party services may include:

• Payment processors.
• Shipping carriers.
• Website hosting and technical service providers.
• Analytics and website improvement tools.

We encourage customers to review the privacy practices of third-party services when interacting with external platforms.

Children's Privacy

Eastellum's website is intended for general customers and is not designed to collect personal information from children.

We encourage parents and guardians to supervise online activity and help children understand safe internet practices.

If you believe that information from a child has been provided to us unintentionally, please contact our support team so we can review and address the situation.

Changes

Eastellum may update this Privacy Policy from time to time to reflect changes in our business operations, website features, or customer service practices.

When updates are made, the revised version will be published on our website. We encourage customers to review this page periodically to stay informed about how their information is handled.

Contact Us

Thank you for trusting Eastellum. We remain committed to protecting customer privacy while providing a reliable and enjoyable shopping experience.