Payment Methods
Last updated: July 2026
At Eastellum, we provide secure and convenient payment options designed to make your shopping experience simple and reliable. We understand that customers want a smooth checkout process with trusted payment solutions, clear billing information, and confidence that their transactions are handled securely.
This Payment Methods page explains the available payment options, payment security practices, order verification process, refunds, billing details, currency information, and frequently asked questions.
Accepted Payments
Eastellum currently accepts the following payment methods:
| Payment Method | Description |
|---|---|
| Shop Pay | A fast and convenient checkout option that allows customers to complete purchases more efficiently. |
| PayPal | A trusted online payment service that allows customers to securely complete transactions through their PayPal account. |
Customers can select their preferred payment option during checkout. Available payment methods may appear depending on location, account availability, and checkout eligibility.
Payment Security
Protecting customer payment information is an important part of our shopping experience. Eastellum works with trusted payment platforms to process transactions securely.
Payment information is handled through secure payment systems and is not used for purposes unrelated to completing your purchase.
For your protection, we recommend:
- Using a secure internet connection when completing purchases.
- Keeping your payment account information private.
- Reviewing order details before confirming payment.
- Contacting us immediately if you notice unusual activity related to your order.
Customers can shop with confidence knowing that payment processing is designed to protect transaction information throughout the checkout process.
Order Verification
After payment is submitted, orders may go through a verification process to help ensure accuracy and protect customers from unauthorized transactions.
During verification, we may review:
- Payment confirmation status.
- Order details and purchase information.
- Customer-provided contact information.
- Transaction accuracy.
Most orders are processed normally after successful payment confirmation. If additional information is required, our team may contact you before completing order preparation.
Failed Payments
Occasionally, a payment attempt may not be completed successfully. Failed payments can happen for several reasons, including incorrect payment details, payment provider issues, or temporary processing problems.
If your payment fails, we recommend:
- Confirming that your payment information was entered correctly.
- Checking that your payment account has available funds or authorization.
- Trying the payment method again.
- Using another available payment option during checkout.
If you continue experiencing payment difficulties, please contact your payment provider or our support team for assistance.
Refund Payments
When a refund is approved, it will be issued through the original payment method used during checkout.
| Refund Information | Details |
|---|---|
| Refund Method | Returned to the original payment account. |
| Processing Time | Within 10 business days after refund approval. |
| Payment Provider Delay | Additional processing time may vary depending on the payment provider. |
Customers should review their payment account after receiving refund confirmation. If a refund does not appear after the expected timeframe, please contact our support team for assistance.
Billing Information
Customers are responsible for providing accurate billing information during checkout. Correct billing details help ensure successful payment processing and reduce delays.
Please review the following information before completing your purchase:
- Full name and contact information.
- Payment account details.
- Billing address information when required.
- Order details and product selections.
If billing information needs to be updated after placing an order, please contact our support team as soon as possible. Changes may not be possible once an order has entered processing.
Currency
All prices displayed on the Eastellum website are shown in United States Dollars (USD) unless otherwise indicated during checkout.
Your payment provider may display the final transaction amount according to your account settings. Exchange rates or additional charges from your financial institution may vary depending on your payment provider.
Eastellum does not control exchange rates applied by banks or external payment services.
Taxes
Applicable taxes may be calculated during checkout based on order details and destination information.
The final amount shown before completing payment represents the total amount required to complete your purchase, including any applicable charges displayed during checkout.
Customers are encouraged to review the complete order summary before confirming payment.
Frequently Asked Questions
Eastellum accepts Shop Pay and PayPal as available payment options during checkout.
Payment is processed when your order is successfully completed and verified.
Payment method changes may not always be possible after an order has entered processing. Please contact support as soon as possible if assistance is needed.
Approved refunds are processed within 10 business days. Your payment provider may require additional time to display the refund.
Payments may be declined due to incorrect information, payment provider restrictions, or temporary processing issues. Please verify your details or try another available payment option.
Contact Us
If you have questions about payment methods, billing information, failed transactions, refunds, or checkout assistance, our support team is available to help.
Email: [email protected]
Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)
Thank you for choosing Eastellum. We are committed to providing a secure, convenient, and reliable payment experience for every customer.